“Before reaching out to ExecTech, I had no control of my personnel. I had many staff issues that caused me a great deal of stress. I was unable to motivate my staff and their attitude was apathetic in the practice. I did not get compliance from them to perform tasks the way I wanted them to. However, I realized it was my leadership skills that were the problem. I just did not know how to be an effective leader and therefore my office lacked appropriate structure.
Since working with ExecTech, my office now has structure and order in place. Together we implemented effective systems so I am able to manage the office with greater ease. I now get compliance from staff. This started to improve immediately when ExecTech helped me get up-to-date, and simplified, office policies in place. I now have a staff policy manual that is utilized as a management tool, rather than some bulky manual that sits on the shelf collecting dust.
Looking back I felt there were never enough hours in the day to treat patients and manage the business. ExecTech helped implement programs that freed up my time and lowered my stress. I used to give orders to staff and had no way of knowing if they were done or what still needed to be done. This is no longer the case. ExecTech has great systems of practice management and communication that really work! I now manage my time and practice better. I no longer have the headache of trying to do everything myself which used to be so overwhelming.
After going through ExecTech’s program, I realized that the business aspect of the practice is just as important as the clinical aspect. Previously, I used to just look at the numbers and had no idea what they meant. My production and billings were declining and I did not know what to do about it. I had no marketing plan in place and my stress was rising. Now, I have an actual marketing plan and generating new patients has improved significantly. My production stopped declining and has actually gone up by increasing efficiency. I have so much less stress now!
I would say one of the biggest changes in myself is that I am now a better communicator. I guess I just did not understand the components of effective communication with others before I worked with ExecTech. Thankfully, my consultant and coach have taught me all about communication and how to gain understanding with others. I can now deal with people (not just patients and staff) more easily. I listen to others and, most importantly, I know how to communicate feelings and instructions without apprehension or fearing resistance. Overall, I am so much better in control.”
Coming from someone like me who was very skeptical of consulting help and was “shopping”, I can honestly say that ExecTech Consulting is 100% the correct choice. ExecTech’s program is unique, customized, and local to ensure results and implementation. For me, greater life balance, practice organization, and profit increase has been absolutely amazing. ExecTech truly is the best business investment you can make!”