FAQ

Because everything we do is customized to you, your needs and your success.

ExecTech saves you the extra costs usually required by other programs, such as airfares, hotels, meals or equipment. Even worse, other programs hurt your productivity by requiring you to block-out-time during your patient hours to conduct meetings.

An advantage of a one-on-one program is that the meetings can be scheduled around your production, which means no downtime.

ExecTech was formed in February 1991 by three consultants with one purpose: to help practice owners reach their goals. We found the most effective way to do this is by providing you with one-on-one management consulting with implementation.

As an ExecTech client, you work with a practice consultant and an executive coach.

Your practice consultant meets with you on a regular basis and dives into your most difficult practice problems. He or she helps you organize your efforts so you make steady progress toward your goals. Your consultant’s job is to help you achieve specific objectives you need and want to accomplish.

Your executive coach calls you each week to train you on new people skills, productivity, financial and staff management skills. You see the results of these new skills immediately as you put them to work after each coaching call.

You also have the support of the entire ExecTech organization ready to provide you with research, new guidelines and anything else you need to reach your objectives.

If you were to start a consulting company, you would probably create something like ExecTech. It is the most obvious, logical approach available. Programs based on seminars and out-of-state courses do not come close to the results of ExecTech’s One-On-One Program.

Any size or type of practice can be improved. Any goal can be achieved. Because ExecTech focuses on the business end of your practice, it is effective with any type of practice.

You can trust ExecTech for three reasons:

1. We have no hidden agenda. Your success is our purpose; nothing more, nothing less.
2. We have a 30 year history of satisfied clients, many of whom are happy to speak to you about their experiences with ExecTech.
3. ExecTech’s success depends on your satisfaction and results. When consultants do not get results, the word gets around and they do not last long.

Since ExecTech began in 1991, we have received much praise from our clients. It is our biggest paycheck!

Below are statements from our clients regarding their benefits from ExecTech. Which of these benefits would help you?

“I like having a consultant who is always willing to listen to me.”

“I have learned how to deal with anything my patients or employees might say.”

“I’m having a lot more fun.”

“After removing the biggest problem I had in my practice, it’s much easier to make improvements.”

“Despite the economy, I’m making more money than I’ve ever made in my life.”

“Staff members no longer argue with me.”

“It’s great to have both a consultant and a coach who I can trust.”

“I’ve learned how to get a lot more cooperation from my staff and patients.”

“My marriage improved because we now have more time and money.”

“I look forward to working each morning, even Mondays.”

“I’m now providing the type of care I want to provide.”

“You can vent your frustrations with someone who will not become emotionally affected.”

“I’m more popular with my patients.”

“I’m more focused and motivated.”

“I no longer worry about staff quitting on me.”

“I am more decisive and confident than ever before.”

“I’m not worried about lawsuits.”

“This is the best staff I’ve ever had. I love my staff!”

“I got rid of the self doubts that were making it hard to run my practice.”

“Increased collections percentage.”

“Practice gives a dynamite first impression to new patients.”

“My practice enjoyment has doubled.”

“Helped me sell my practice to my associate.”

“Really feel like my staff members want me to succeed.”

“My consultant keeps me from making big mistakes.”

ExecTech charges a flat fee for a customized consulting and coaching program. The fee is based on the consulting objectives, size of your practice, location of the meetings and amount of coaching your practice will receive. The fee is also a full tax write-off.

Before determining your program fee, you and an ExecTech consultant meet for a complimentary two-hour practice analysis consultation. If, as a result of this meeting you are happy with our approach and how we operate, we will schedule a proposal meeting where we outline each area in the practice that needs assistance with written recommendations on how they are to be addressed and solved.

Because ExecTech focuses on solutions that stay in place, your investment pays off every year for the rest of your career.

An advantage of ExecTech’s one-on-one consulting program is that we can customize your fee to your needs and wants.

The more time you invest in your practice management, the greater the rewards.

Ideally, you will devote 2-3 hours per week for consulting meetings, coaching sessions and implementation assignments.

Through trial and error, loss and failure, tears and pain, you can eventually figure out the best way to do anything on your own. However, this can take years. Fortunately, ExecTech saves you the time and stress involved in researching and experimenting to find a management system that works for you. It helps you reap the gains within weeks and months, not in years.

All successful people get help. Top athletes all succeed with coaches. Corporate CEOs listen to their experts. Presidents and prime ministers rely on their advisors.

Just as your CPA should guide you with your tax and retirement planning, ExecTech helps you improve your management skills and practice strategies so you reach your goals, as quickly as possible.

ExecTech consultants find permanent solutions to problems by using these five steps:

Step 1: Agree on an objective.

What do we want to accomplish? How will we know if we are making progress toward this objective? What are the benefits for you?

The best objectives include a number. For example, “Increase the volume of new patients to 35 per month,” “Raise monthly collections to $85,000” or “Reduce my spouse’s hours to 20 per week and mine to 35 hours per week while increasing production.”

Step 2: Gather data.

If you can only see half of the cards in your hand, you make poor decisions during a card game. If you can see all of your cards, your decisions are better. If you can see all of the cards in everyone’s hands, you can make perfect decisions. The same idea applies in business: you form the best decisions and plans when you have all the relevant information to hand.

ExecTech consultants gather information by listening to you and your staff members and by observing. For example, a consultant watches how you talk to your patients and employees; how your receptionist schedules new patients; how efficiently everyone works together and so on. Through observation, the consultant is able to show you more of the cards in the game.

Step 3: Plan.

A good plan makes sense. A good plan is not complicated. A good plan motivates you.

The steps of a plan should be broken down into small action steps. It should include deadlines and sub-deadlines. It should be organized and in writing.

Even if the plan is perfect, it is worthless if not implemented.

Step 4: Implement.

Unlike other seminar, marketing or consulting programs, ExecTech does not give you a plan and wish you luck. We help you complete the plan.

The end result of each consulting meeting and coaching session is a step-by-step plan or “mini-program.” Mini-programs include 3-10 easy tasks that you agree to do.

Mini-programs are effective because they take a major objective and break it down into manageable, bite-size chunks. As you complete each mini-program step, you take control of a small element of your practice. Several small improvements become significant gains. These gains accumulate until you reach your goals.

To help you with implementation, ExecTech offers unlimited e-mail, text, and telephone support. ExecTech does not overload its consultants or coaches with too many clients, so they are easy to reach.

As long as you complete each task, you see results and make orderly progress toward your goals. If you are unable to complete a task, we find out why and then help you get it done, despite any difficulties.

Step 5: Monitor the results.

The best measure of effective consulting is, of course, statistics. You or one of your staff members report your numbers to your consultant. He or she puts them onto line graphs.

Each consulting meeting begins by reviewing graphs, especially those that represent the key objectives. The consulting meeting then deals with systems and solutions to improve those statistics.

Using statistics in consulting has several benefits.

1. We can see if you are improving on a weekly, monthly and yearly basis.
2. We can see the results of changes and improvements.
3. You can reward or penalize people based on statistics, instead of by feelings or rumors.
4. When a stat rises or falls, we can find out why. Based on what we find, we can then take the appropriate actions to ensure conditions improve.

What are ExecTech consultants’ qualifications?

We find and train outstanding consultants in the same way that you should find and train your associates.

First, we find experienced managers who are successful in their fields.

Next, each of our consultants goes through a training program based on the consulting methods we have found to be the most effective. Management consulting itself is a technical skill with its own procedures and techniques. Done correctly, you get the same good results, every time.

Finally, we closely monitor the results of all our clients to ensure you are not only satisfied with your service, but are making steady progress toward your objectives.

And, just as you should offer partnerships to your top associates, we do the same with our top consultants.

ExecTech’s consultants provide better results than former practice owners or former office managers. For example, untrained consultants usually focus on ideas that worked for them and rarely find what works best for you. Just because you are a good plumber does not mean you are a good management consultant for plumbing companies.

The fact is, your road to the practice of your dreams is unique.

When ExecTech consultants visit your practice, they find problems you might be overlooking. They see underutilized strengths you might take for granted. They observe your staff and facility with a fresh perspective.

If you think you know it all, you live a dead- end life. You block yourself from the vast potential of new ideas and discoveries.

If you are open to learning new ideas, you can gain new skills that help you become rich, powerful and wise.

ExecTech’s executive coaching helps you to learn and implement people skills, productivity skills, staff management systems and a financial management system. Prior to developing our coaching system, ExecTech consultants tried to teach these skills to our clients during consulting meetings. Yet we found a coach, with the sole purpose of making you more competent, can teach you these skills over the telephone.

Below are some of the skills you learn through ExecTech coaching modules.

People Skills: Forming strong relationships, opening conversations with strangers, resolving disagreements, making people like you, understanding others, being understood by others, helping people feel happier and handling difficult people.

Productivity Skills: Personal motivation, planning for productivity, handling distractions, step-by-step success formulas, professionalism, responsibility, having fun at work and personal power skills. Staff Management: Staff meetings, inspections, organizing staff priorities, production meetings, good vs. bad communications, performance reviews, team building and managing by statistics.

Financial Management: Organizing practice finances, controlling spending, calculating overhead costs, cost reductions, internal audits, managing credit, determining spending priorities, orderly financial progress and planning for the future.

ExecTech also offers coaching modules to train your staff members. For example, “How to Answer the Telephone,” “How to Turn Phone Shoppers into New Patients” and “How to Eliminate Missed Appointments.” Staff members also thrive on the People Skills and Productivity Skills modules.

Benefits of Coaching

The tools and skills you learn from ExecTech coaching offer you immediate results, unlimited uses and long-term progress. Because coaching focuses on individual performance improvement, your top employees, associates and your spouse can all benefit from coaching.

Coaching strengthens your personal power. For example, if you are having trouble with a difficult person, most coaching programs give you a lecture and wish you well. However, with ExecTech coaching, you work out a step-by-step plan and then role-play with your coach until you are ready to confront the difficult person. Your coach then follows through with you, each week, until you have no more difficulties with the person.

Your staff members are a valuable resource for ExecTech and are treated with respect by our consultants and coaches. Their opinions, and the information they provide, help us see the big picture. Their assistance with gathering statistics and other data is essential to finding the causes of problems.

For example, as well as interviewing your staff members, we ask them to complete a 40-question online questionnaire regarding their jobs and the practice.

We ask for their observations, concerns and opinions about you and the practice. We also look for employees with skills, qualifications and experience that show they are underutilized.

Your consultant will not bypass you and manage an employee for you, as that would hurt your practice. Instead, there are times when your consultant, you and key staff members will work together to implement new procedures.

For example, you and your consultant meeting with your front-desk staff and role-play the best ways to collect money from patients.

Staff members usually agree with ExecTech’s recommendations. They love the results: fewer confusions, bonuses they can earn on their own and personal recognition.

On the other hand, ExecTech might recommend you terminate employees who do not try to do a good job or who fight you.

Fortunately, nearly all employees support you and try to do their best. We know that replacing staff members is expensive, so firing them should be your last resort.

What if one of my staff members is not supportive of getting a consultant?

In most cases, opposition to ExecTech’s help is based on confusions about how ExecTech operates. Once we clear up the misunderstanding, most of your team members will support your interest in ExecTech.

Of course, a few may oppose ExecTech because they have a hidden agenda. In this case, ask yourself, “Why would anyone disagree with my efforts to improve my practice?” Or “Is there something this employee is afraid we might learn?” Approximately 97% of your employees want you to succeed and will support your efforts to improve and grow. The remaining 2-3%, who secretly hope you fail, will certainly oppose an ExecTech program.

If you decide an employee must be terminated, your consultant will help you to minimize legal risks, prevent chaos and keep the process businesslike. We walk you through the legal land mines involved with employment termination and will recommend that you hire a labor attorney, when the situation requires it.

Sadly, many practice owners employ slow or weak staff members. They may be kind employees, but ineffective or fearful. They can create double work for you and your top people.

You might tolerate poor performers because you believe you cannot find anyone better. You might feel sorry for the individual and believe he or she cannot get a job anywhere else. Like most practice owners, you hate firing people you care about.

However, for the good of your other employees, your patients and your practice, you must make changes. Poor performers must either improve or leave. With ExecTech’s help, you either correct and improve weak performers or kindly end their employment.

Finding new employees is another way ExecTech helps you. Showing you how to attract an abundance of job applicants, and then screen, interview, test and select the best of them, is easy with an ExecTech consultant at your side.

You deserve to have a competent, supportive team of great staff members.

Although you will see significant improvements by the end of the first year, most ExecTech clients enjoy greater profits and less stress within a few short months!

The process begins with an introductory consultation meeting with you. During this meeting we learn all we can about you, your practice, your goals and your challenges. We offer suggestions and ideas to give you immediate assistance and to ensure our approaches fit with your practice philosophy.

Next, we present you with a written program proposal tailored to your needs. The proposal includes your goals, statistics, challenges and problems. It describes the objectives, solutions and systems ExecTech will help you implement, and the expected results. Your proposal also includes a list of ExecTech’s responsibilities for your success, meeting details, your fee and payment options, and your expected benefits. If you are not in agreement with your proposal, we will do all we can to modify it to your needs and wants.

Once we agree on all of the details in your proposal, we sign a simple client agreement that protects all parties. As far as we know, ExecTech is the only consulting firm that offers a refund option if you are ever dissatisfied with your ExecTech program. The client agreement also provides you with as much confidentiality allowed by law.

Next, you complete several questionnaires on our secure website. We need many details about your history, staff, contracts, fees, finances, personal matters and legal matters. Your spouse and staff complete online questionnaires, as well.

Within 24 hours of enrollment, your consultant calls you to schedule your first consulting meeting, preferably that same week. Once your consulting has begun, your coach calls you to schedule your first coaching session.

Throughout the year, you meet or talk with your consultant and coach each week. You take small, but important action steps that take you closer to your next level of success. You gradually replace bad habits as you implement new systems. You learn to track your weekly and monthly statistics to ensure you are making steady progress. You gradually take command of your practice and its growth.

In addition to your consultant and coach, you have all the ExecTech backup staff on your team, including the Managing Partner, the Coaching Supervisor and administrative personnel. You may contact anyone in ExecTech at any time for any reason. Your success is our primary objective.

Near the end of your program, your consultant will schedule an extra meeting to discuss your statistical results and the benefits you have gained from ExecTech. He or she will propose an ongoing program to accomplish new objectives, greater profit and more progress toward your biggest goals.

Every month you spend without ExecTech means another month without the benefits we provide. For example, if we can help you increase your profit by $10,000 per month, each month of delay means a $10,000 profit loss to you.

ExecTech does not just provide a body of knowledge for you to absorb; it is an ongoing support process. The skills you receive through ExecTech are permanent. Your investment is returned every year for the rest of your career.

There is no limit to what you can accomplish with ExecTech on your team!

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